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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: paintedboat on April 12, 2023, 04:56:33 PM

Title: Ring Group Voicemail
Post by: paintedboat on April 12, 2023, 04:56:33 PM

I have a ring group that is almost full but I cannot figure out how to login to it! It doesn't overflow to a mailbox and the ring group extension doesn't exist in MiCollab. I can browse to the mailbox in NuPoint but there is no login information for me to use, only a passcode. Please guide these blind eyes to the login name for the ring group mailbox

Thanks!

Title: Re: Ring Group Voicemail
Post by: lundah on April 13, 2023, 09:37:43 AM

Is there an MWI key appearance for the mailbox? Since you can't have an MWI against a group number, the MWI is probably the mailbox number, and the ring group DN is an alternate extension for that mailbox.

Title: Re: Ring Group Voicemail
Post by: ZuluAlpha on April 13, 2023, 03:29:15 PM

Do you need to log in online to get the voicemails, or just be able to check them?

Title: Re: Ring Group Voicemail
Post by: paintedboat on April 14, 2023, 12:06:03 PM

I need to delete them since the mailbox is almost full, its a voicemail that points to our PSA board. Once the voicemail is a day old it can be deleted. Another alternative is to just set some sort of retention rule that can clear this out once a week or something?

Title: Re: Ring Group Voicemail
Post by: ZuluAlpha on April 14, 2023, 02:52:42 PM

Are you using NuPoint or Integrated?

Title: Re: Ring Group Voicemail
Post by: lundah on April 14, 2023, 03:33:29 PM

There's lots of things you can do to manage this, but you need to locate the mailbox first. I have a feeling the ring group number is an alternate extension for another mailbox. As I mentioned before, if there's an MWI appearance for the mailbox, try that for the mailbox number. Otherwise you'll have to SSH in, go into the NuPoint text console (type "console" from an SSH session to the MiCollab server), capture a mailbox dump report and search for your known number.

Title: Re: Ring Group Voicemail
Post by: paintedboat on April 14, 2023, 05:28:34 PM

We are using NuPoint, and I have found the mailbox in NuPoint but there doesn't seem to be any login info. It has an alternate extension, and I logged into the mailbox to check it out but there were no voicemail in there

Title: Re: Ring Group Voicemail
Post by: eyet60 on April 16, 2023, 09:53:52 PM

If there aren

Title: Re: Ring Group Voicemail
Post by: ZuluAlpha on April 17, 2023, 08:34:38 AM

Make sure that alternate extension doesn't also have it's own mailbox. If so it will create issues for you.

Title: Re: Ring Group Voicemail
Post by: paintedboat on April 18, 2023, 10:09:38 AM

I was able to clear out the mailbox by applying a Limits class of service that removes voicemails after a time period.. I never was able to login to the voicemail box though  :/

Title: Re: Ring Group Voicemail
Post by: lundah on April 18, 2023, 10:31:24 AM

Quote from: paintedboat on April 18, 2023, 10:09:38 AM

I was able to clear out the mailbox by applying a Limits class of service that removes voicemails after a time period.. I never was able to login to the voicemail box though  :/

How are you trying to log in? Via TUI or the web portal?

Title: Re: Ring Group Voicemail
Post by: paintedboat on April 21, 2023, 11:43:43 AM

via WebPortal

Title: Re: Ring Group Voicemail
Post by: lundah on April 21, 2023, 02:44:59 PM

Quote from: paintedboat on April 21, 2023, 11:43:43 AM

via WebPortal

The mailbox needs to be associated with a MiCollab user with a valid user ID and password. Once that's in place, you should be able to log in to the MiCollab user portal and see the mailbox & manage the messages.