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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: lundah on March 31, 2023, 02:16:35 PM

Title: MOH on call ringing ring group
Post by: lundah on March 31, 2023, 02:16:35 PM

I have a department that wants callers that 0 out of their auto attendant to hear MOH instead of ringback. The 0 out destination is a Ring Group that rings non-prime appearances on 2 phones. I have a call coverage set against the Ring Group that sends the calls to a RAD and offers dial out of queue, but I can't figure out how to play MOH instead of ringback between the RAD messages. Any way to do that?

Title: Re: MOH on call ringing ring group
Post by: johnp on April 02, 2023, 03:36:13 PM

Did you add a music source under the coverage service ivr settings? Think it uses this after the rad.

Title: Re: MOH on call ringing ring group
Post by: lundah on April 03, 2023, 11:20:53 AM

Quote from: johnp on April 02, 2023, 03:36:13 PM

Did you add a music source under the coverage service ivr settings? Think it uses this after the rad.

Yes, this works. I'll throw another RAD message earlier in the flow.