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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: bigyorkshire on March 22, 2023, 08:41:49 AM

Title: Console softkey ringing on another phone
Post by: bigyorkshire on March 22, 2023, 08:41:49 AM

Hi there,

Customer has asked for a the following...

Main number comes into an attendant console softkey (3001). They also want that softkey to alert another IP phone.

Ususally would just setup a multicall key for this, but it won't let me add a multicall key to the IP phone in question as it comes up and tells me that 3001 is already in use.

Any ideas?

Title: Re: Console softkey ringing on another phone
Post by: sunspark on March 22, 2023, 08:50:01 AM

hi ,
basically , you can't creat a ring group or multicall on antoher extension.

maybe it's better to use Call forward 1st alt to the second extension , our install a second console.

Title: Re: Console softkey ringing on another phone
Post by: bigyorkshire on March 22, 2023, 08:59:19 AM

Quote from: sunspark on March 22, 2023, 08:50:01 AM

hi ,
basically , you can't great a ring group or multicall on antoher extension.

maybe it's better to use Call forward 1st alt to the second extension , our install a second console.

That was my belief also, but the customer seemed to think they have had this set up before - made me question it.

Thanks - I'll go back to them.