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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ZuluAlpha on March 02, 2023, 04:43:37 PM

Title: Business Schedule on ACD Pilot Number
Post by: ZuluAlpha on March 02, 2023, 04:43:37 PM

A Business Schedule can be used on an ACD Pilot Number, correct? I have a schedule set and applied in Call Rerouting but for some reason at the end of the day 1700 it's not kicking in to Night1 Rerouting. LOCATE FEATURE EXTENSION Displays the correct business schedule but indicates it's not in Night1 mode.

Title: Re: Business Schedule on ACD Pilot Number
Post by: ZuluAlpha on March 02, 2023, 05:02:35 PM

8.0 SP3 by the way.

Title: Re: Business Schedule on ACD Pilot Number
Post by: ZuluAlpha on August 08, 2023, 12:44:12 PM

Even though the system only uses one timezone, I had to explicitly set the Zone ID to "1" in the ACD Path Options.