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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: herpderp on March 01, 2023, 12:04:35 PM

Title: 250 PRI Disconnected
Post by: herpderp on March 01, 2023, 12:04:35 PM

I was moving some of our voice modems around and now our system has alarm #114 call technician. When I try to dial out it says PRI is unplugged. What should I check? I'm thinking maybe one of the tiny phone cables coming out of the voice modems broke when I was moving them around. I've restarted the modems as well as the 250 itself. What do you guys think?

Title: Re: 250 PRI Disconnected
Post by: Tech Electronics on March 01, 2023, 12:09:18 PM

herpderp,

There should be a T1/E1/PRI card installed on the main chassis of the system.

It will take a RJ-45 style plug that would go to your Carrier Equipment.

Plug that cord back into the card, and if it is a dual card then try the one of the left as you are looking at it.

Give it a few moments and the card should 'Green' up.

Thanks,

TE

Title: Re: 250 PRI Disconnected
Post by: herpderp on March 01, 2023, 12:38:32 PM

Thanks! I traced that cable and pushed it into the other device a tiny bit and it started working. Looks like it needs a new RJ45 connector on that end.

Title: Re: 250 PRI Disconnected
Post by: herpderp on March 01, 2023, 12:53:34 PM

x

Title: Re: 250 PRI Disconnected
Post by: Tech Electronics on March 01, 2023, 03:34:16 PM

herpderp,

You will want to pay attention to how it is pinned out as a normal patch cord may not work for you.

Sometimes, depending on the equipment, it may require a T-1 crossover cable where 1,2 and 4,5 are swapped on one end.

Thanks,

TE