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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: rick on January 27, 2023, 12:18:04 PM

Title: Dect 112 and base station - Unable to get SIP registration
Post by: rick on January 27, 2023, 12:18:04 PM

I have 6 dect 112 phones to connects with a Mivoice250.
I have programmed the phones on the 250 and added them to the SIP Phone group p9001.
The handsets are registered to the base and are all showing as 'present' on the handset list on the base.
I just cannot get them to register SIP.
I am using the programmed extension number as the Extension on the edit extension page of the Base station set up.
But what do I use for the  authentication user name and password?
I have tried the inbound authentication and user name from the SIP peer group and I have tried the extension number from the phone 250 with the  passcode for the phone. Nothing seems to work. It shows as the extensio on the handset for about 10 seconds and the goes back to NO SIP REG on eth handset .
Can someone tell me the right combination of username and password from the 250 to enter into the extension page on the base station?

thansk in advance!

Title: Re: Dect 112 and base station - Unable to get SIP registration
Post by: Tech Electronics on January 27, 2023, 12:47:10 PM

rick,

Here is the document we used to use when installing these.

It is based on our default db which is different than the Inter-Tel/Mitel default db.

Thanks,

TE

Title: Re: Dect 112 and base station - Unable to get SIP registration
Post by: rick on January 27, 2023, 12:51:58 PM

Thanks TE. I had actually already found your doc from an old post, but it doesnt say where to get the authentication username and password from
These are the bits  think I need. - What username and  password from eth 250 do I use for Authentication username and password on the base station?

These bits here.....
15.   Fill in:

Title: Re: Dect 112 and base station - Unable to get SIP registration
Post by: Tech Electronics on January 31, 2023, 07:56:11 AM

rick,

Read steps 17-19 of how to program the MiVO-250 again and it should click for you.

Thanks,

TE

Title: Re: Dect 112 and base station - Unable to get SIP registration
Post by: rick on January 31, 2023, 05:41:34 PM

Thanks again TE.
I re-read the document and set the login and passwords as they should be -still no beans!
I ended up calling Mitel tech support and they found a  'reject any rule' on the 250 firewall - which when removed allowed the SIP traffic to flow and lo and behold we have comms!

It's a good day when I learn something new!

Thanks again for your help!