Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: brogerson on January 24, 2023, 01:36:17 PM

Title: ER Adviser
Post by: brogerson on January 24, 2023, 01:36:17 PM

Customer rebuilt their ER Adviser server and restored the database and it seems to be working fine except for one problem.   On Mitel phones they have a key on the set that if you press it twice it is suppose to send a notification to ER Adviser.

Line Type on the key is Phone App and the Phone Application Feature is Duress,    I have never seen this key before and am not sure how it works.

PBX version is 6.0 SP3
ERA version is 6.0.1.20

Title: Re: ER Adviser
Post by: lundah on January 24, 2023, 03:21:16 PM

Phone Application would be some sort of HTML/MiXML application, possibly something that sends an ER trap to ER Adviser without having to make a phone call? Check the Phone Application Update form and see if there's something interesting there? Good luck, I haven't touched ER Adviser in well over a decade.