Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: donbrodeur on January 06, 2023, 09:26:14 AM

Title: Hotdesk ACD agents when logged out are not rerouting to voicemail
Post by: donbrodeur on January 06, 2023, 09:26:14 AM

Is there something that would prevent a logged out Hotdesk ACD extension from call rerouting/forwarded to voicemail?  Scenario, call comes into auto attendant, choose extension, immediately bounces back to AA saying extension not available.

If I set it to call reroute always or call forward always to voicemail, it reroutes/forwards successfully to voicemail.  Not a problem when logged in.

Software load is 9.4.1.17 on MIVB.

Title: Re: Hotdesk ACD agents when logged out are not rerouting to voicemail
Post by: ZuluAlpha on January 09, 2023, 01:38:05 PM

How is your attendant set up?