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Mitel Forums => Mitel Software Applications => Topic started by: joshuacook64 on October 19, 2022, 07:56:11 PM

Title: NuPoint Message Escalation/Cascade Notifications
Post by: joshuacook64 on October 19, 2022, 07:56:11 PM

Working on a solution for MiVoice Connect transition to MiVoice Business.
MiVConnect voicemail has a message 'Escalation' section where additional notifications can be sent if a voicemail is not listened to in 'X' minutes.

Anyone using NuPoint to provide this type of escalation/cascade notification?

Title: Re: NuPoint Message Escalation/Cascade Notifications
Post by: lundah on October 20, 2022, 12:11:39 PM

NuPoint mailboxes can do message notification with at least 3 levels (maybe more, but I only ever had to set it up with 3). Look at the Message Notification tab for the mailbox in the NuPoint Web Console. You'll have to set aside a couple of ports for notification callouts. At my last gig we had customer that was an apartment management company that used this for maintenance calls. Resident would call in and leave a message, mailbox would call out to the on-call maintenance tech's cell phone. If they didn't respond within 10 minutes, escalation kicked in and called their manager.