Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: rabber22 on October 16, 2022, 03:05:15 AM
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Hi All,
I've done a trace on our main number and basically during the day it goes to a ring group (easy enough). We then have night switch 1 from 5pm to 6pm and night switch 2 from 6pm onward.
Now night switch 1 and night switch 2 seem to land on the same hunt group that has 8 VM ports added to it. When i call the main number i get a different messages for night switch 1 and 2 even though it lands on the same hunt group and VM ports. There's also two VM multi-level auto attendants but changing those options is simple.
My question is - we need to update the current two voicemails with a new, updated messages - how is this done?
My followup question for my own knowledge - how do you have two different voicemail messages when both night switch 1 and 2 land on the same hunt group with the same VM ports?
Currently looks something like the below:
3100 > 3988
3988 > day route 5 > 3195 reception ring group
night 1 route 8 > *3989 > 3199
>hunt group 'Voicemail' - members: VM ports 9001-9008
night 2 route 7 > *3988 > 3199
VM multi-level auto attendants: 3989, 3988
Thanks.
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Don't know for sure, but I suspect that it just may be your main greetings. Log into the admin mailbox and check.
Ralph
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Your VM ports only point to VM so multiple calls can access the system at the same time. So at any given time 8 callers can be simultaneously sent to voicemail in your set up.
Since Night1 and Night2 point to different extensions/mailboxes it's probably pointing to the *3989 mailbox and *3988 mailbox to get your different messages at those times.