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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: kuanwee.koh on September 19, 2022, 10:32:56 AM

Title: MCD 4.2 SP1 on AX upgrade to MiVB 9.4
Post by: kuanwee.koh on September 19, 2022, 10:32:56 AM

Is it possible to upgrade MCD 4.2 SP1 on AX to MiVB 9.4? Is it possible to re-use the AX?

Could someone shed some lights where to find these upgrading manuals?

Thank you very much

Title: Re: MCD 4.2 SP1 on AX upgrade to MiVB 9.4
Post by: acejavelin on September 19, 2022, 11:06:43 AM

The manuals are all on the Mitel site but you must be a reseller to access them...

You will also need active SWA (SoftWare Assurance) with Mitel, and this would be a multi-step upgrade... I can't remember if you can go directly from 4.2 to 8.0, you might have to go to 6.0 first, but you have to get to 8.0, then do a migration from the old OS to Linux moving to 9.1, then you can upgrade to 9.4.

Honestly, this isn't something I would attempt as an end user... You should really engage your Mitel vendor as this is a fairly complex task with many steps and could vary depending on any other services you have like MiCollab, Teleworker, Call Recording, Call Center Management, etc. and it will involve a fair amount of downtime and prep work.