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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Muhman on July 20, 2022, 04:37:32 AM

Title: 5 extensions 1 Voicemail
Post by: Muhman on July 20, 2022, 04:37:32 AM

Good Morning

I got 6 extensions

1 has the VM setup( Nupoint) on it and currently have 4 attendants set to it but they need another ext added to the primarry mailbox.

I can see that i can only have 4 attendants.

what would be the best way to add 5 extensions to extension 1 voicemail ?


Thank you

E

Title: Re: 5 extensions 1 Voicemail
Post by: johnp on July 21, 2022, 12:01:16 PM

I am assuming this is alternate extensions having the limit. Think you would need to step up and acd path that queues for a second and interflow to a forwarded phantom. Queue would have que calls when agents not logged in

Title: Re: 5 extensions 1 Voicemail
Post by: Bluecom on July 22, 2022, 10:00:57 AM

Huntgroup in nametag with always alternative day/Night to voicemail. Mailbox with the HG number in extension. After that, send the 4 extensions to this hg in first or second alternatives.

Title: Re: 5 extensions 1 Voicemail
Post by: johnp on July 24, 2022, 01:22:59 PM

I would say never use nametag unless you never expect a tranfer to another user as it will always play the nametag. ACD is the best method IMHO

Title: Re: 5 extensions 1 Voicemail
Post by: Muhman on July 28, 2022, 08:31:46 AM

Quote from: johnp on July 21, 2022, 12:01:16 PM

I am assuming this is alternate extensions having the limit. Think you would need to step up and acd path that queues for a second and interflow to a forwarded phantom. Queue would have que calls when agents not logged in

Thanks for thre reply.

Eventually they did not need this but i will keep this in the back of my mind and on notes for future. I presonally ter to avoid such setups but sometimes thye just need it.

Thank you !

E