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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: magnus on July 18, 2022, 12:08:55 PM

Title: Unable to log into web portal
Post by: magnus on July 18, 2022, 12:08:55 PM

Good day,
My customer has been using the 250 for about 7 years and (as expected) started to get TLS issues with Edge/Chrome.

So now we upgraded to software 6.3.136

They can log into admin and customer configurator accounts but the user accounts are quite flaky or don't work at all.

I recently created some new hotdesk users to test and it gives me a username and password error.

Any ideas what has changed that would be causing these issues?

Title: Re: Unable to log into web portal
Post by: Tech Electronics on July 19, 2022, 07:40:45 AM

Magnus,

Did you verify that the User(s) had the Web Portal enabled as I think by default in 6.3 SP7 it is set to No?

Also, you may want to verify that the new credentials match the password policy set under System > Maintenance Accounts or they may not work properly. I think by default it is set to just use a minimum of 6 characters unless you have changed it; which you should.

What exactly is the screen showing?

Thanks,

TE

Title: Re: Unable to log into web portal
Post by: magnus on July 19, 2022, 11:00:24 AM

That appears to be the issue!

Thank you sir