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Mitel Forums => Mitel Software Applications => Topic started by: runme0ver on July 13, 2022, 07:15:17 AM

Title: MiCollab Triple Divert?
Post by: runme0ver on July 13, 2022, 07:15:17 AM

Hi Guys //I work in IT support for a firm and we have a secretary who wants it so when a lawyers phone diverts to them, when they're not available they want it to divert to another secretary.
Is this possible and how would it be done?

My initial thought would be to set a divert for the secretary to go to the other one but in that situation, any calls will divert to them, when they only want the initial diversion to go.

This is difficult to explain due to the word divert but I hope you understand  ;D

Title: Re: MiCollab Triple Divert?
Post by: lundah on July 15, 2022, 07:15:50 PM

What call control? This needs to be done there, not in MiCollab.