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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ralph on July 11, 2022, 11:09:29 AM

Title: Audio Cut-Through Delay With Mitel PC Console
Post by: ralph on July 11, 2022, 11:09:29 AM

I have an issue with our PC Attendant Console having a delay of transmit audio when answering calls.
The delay last ~3-5 seconds before the operator can be heard so the caller doesn't hear "Thank you for calling our company."

Is there a known issue with this?

I should also note that we are using SIP trunks and that it only happens with the console.

Ralph

Title: Re: Audio Cut-Through Delay With Mitel PC Console
Post by: mark.vanderheijden on July 12, 2022, 07:26:20 AM

Is this the Business Console? What kind of headset/handset is connected to it? In the past I have seen similar issue with Jabra devices where you had to enable the "open line when undocked" option.

Regards,
Mark

Title: Re: Audio Cut-Through Delay With Mitel PC Console
Post by: ralph on July 12, 2022, 07:42:40 AM

I think it is a Jabra headset.
How do I enable the open line when undocked option?

Ralph

Title: Re: Audio Cut-Through Delay With Mitel PC Console
Post by: august on July 12, 2022, 08:10:09 AM

MIVB Console delay audio when using Mitel branded Jabra H40 -Jabra Engage 65

 SO7102


Title
MIVB Console delay audio when using Mitel branded Jabra H40 -Jabra Engage 65
Symptoms
Customer has reported a 4-6 second TX audio delay when using the MIVB Console with the Mitel H40 Dect Headset installed.
 
Environment
Mitel H40 Dect Stereo Headset running Base and headset 5.6 version (Latest available at the time of this publishing)
*Note Jabra Engage 65 is similar headset and tested same behavior with Jabra Direct Settings.
Reported by customer running MIVB Console 9.3.0.14
Tested and confirmed same behavior MIVB Console 9.3.0.23

Jabra Direct 6.1.13901 (Latest available at the time of this publishing)
Cause
Default Device Settings on Jabra Direct software affect whether the headset is off hook or not causing Audio delay to the end user.
Resolution
1: Download the Jabra Direct desktop software:
2:Connect the H40 USB from base station to the PC.

Verify and set the following settings:
Device Settings\Softphone

    Softphone connection
    Call control with softphone *Note turn off this setting if multiple softphones are installed
    Open Softphone line when undocking headset
    Computer Audio=Instant


Device Settings\Deskphone

    Desk phone connection-Disable