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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jchristman2002 on June 30, 2022, 06:44:25 PM

Title: Caller ID not showining originating caller on forward to external hot desk user
Post by: jchristman2002 on June 30, 2022, 06:44:25 PM

I have an external hot desk user but when the call forwards to that external number it is showing the Default CPN instead of the originating caller's ID.

I have tried ever setting I think might have an impact in the SIP Peer Profile, the COS for the extensions, as well as the COS for the SIP Trunks.  I had this workin on the AX controller but can't remember where the magic spot was.

Of course, I have search high and low on these forums but nothing that fits this situation.

Title: Re: Caller ID not showining originating caller on forward to external hot desk user
Post by: Dogbreath on July 01, 2022, 04:49:33 AM

Are you sure that your SIP provider allows this? Were you using the same SIP trunk on your AX controller?

Title: Re: Caller ID not showining originating caller on forward to external hot desk user
Post by: Floppy1 on July 01, 2022, 06:50:09 AM

Try SIP Peer profile / Calling line ID / Public Calling Party Number Passthrough

Title: Re: Caller ID not showining originating caller on forward to external hot desk user
Post by: billbry66 on July 01, 2022, 07:45:15 AM

sounds like a party passthrough - not supported for all carriers - IN AU we have to proxy via MBG and use adapation to adjust the sip setup to get it to display

Title: Re: Caller ID not showining originating caller on forward to external hot desk user
Post by: jchristman2002 on July 01, 2022, 09:17:31 AM

Quote from: Dogbreath on July 01, 2022, 04:49:33 AM

Are you sure that your SIP provider allows this? Were you using the same SIP trunk on your AX controller?

Yes, directly calling form an extension works properly.  Same account at the SIP provider.

Title: Re: Caller ID not showining originating caller on forward to external hot desk user
Post by: jchristman2002 on July 01, 2022, 09:19:01 AM

Quote from: Floppy1 on July 01, 2022, 06:50:09 AM

Try SIP Peer profile / Calling line ID / Public Calling Party Number Passthrough

Yep, that is set.  I have verified everything from the AX controller.

Title: Re: Caller ID not showining originating caller on forward to external hot desk user
Post by: jchristman2002 on July 01, 2022, 09:20:22 AM

Quote from: billbry66 on July 01, 2022, 07:45:15 AM

sounds like a party passthrough - not supported for all carriers - IN AU we have to proxy via MBG and use adapation to adjust the sip setup to get it to display

It is supported at our carrier as it was working with the AX controller.  We are using an MBG but did not have to do any adaptation previously.

Title: Re: Caller ID not showining originating caller on forward to external hot desk user
Post by: jchristman2002 on July 01, 2022, 05:34:53 PM

I think I found it.  Not sure exactly which one it was but there were a couple of difference between the old AX and the CX controller.  Things that I didn't think would matter but did. I wish I had been more diligent on which item it was so I could replicate it.

Title: Re: Caller ID not showining originating caller on forward to external hot desk user
Post by: Dogbreath on July 05, 2022, 07:15:07 AM

Audit Logs will tell you what you changed and what it was before.