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Mitel Forums => Mitel Software Applications => Topic started by: sunspark on June 22, 2022, 03:08:21 PM

Title: Micollab , send my calls to "my ring group"
Post by: sunspark on June 22, 2022, 03:08:21 PM

Microlab Client 9.4

I have a problem with the state of Micollab,


I'm having trouble configuring the softphone to work properly.

I only have a "full" licenses, so I createed Deskphone + softphone and put it in the personal call group.

In the State "desktop", I chose to send my calls to my ring group, and ticked only "Deskphone.
and out of office, send my calls to my ring group and i  ticked softphone only.

I have two problem:

1- in both states, I get calls on both (desk phone + softphone).

if i check presence status in personal call group Mivb, and in both states, presence does not change to absent.

2 - the second problem, when I receive the call, I have the possibility to choose with the green button if I want to take the call with a desk phone or a softphone, so when I choose the softphone, the call is picked up by the deskphone

Title: Re: Micollab , send my calls to "my ring group"
Post by: ZuluAlpha on June 30, 2022, 08:18:16 AM

Sunspark, in the MiCollab server is it recognizing your phones correctly?

Title: Re: Micollab , send my calls to "my ring group"
Post by: sunspark on June 30, 2022, 04:01:12 PM

Issue resolved by upgrading to the last micollab server release

Title: Re: Micollab , send my calls to "my ring group"
Post by: johnp on July 04, 2022, 07:24:43 PM

Might think a micollab pbx sync might have done it