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Mitel Forums => Mitel Software Applications => Topic started by: AJ1820 on June 02, 2022, 11:50:39 AM

Title: MiCollab Conf Feature - Works for ACD Agent, not for UC Endpoint Device Type
Post by: AJ1820 on June 02, 2022, 11:50:39 AM

Hello!

I've recently started rolling out softphones to some users and have now run into a challenge. 

Softphones setup as ACD agents have no problem completing a Conference call.  Softphones setup as UC Endpoint receive the "Call Failed: Sorry an error occurred during the call" message.

I've tried mirroring COS and Sip Device Capability on both types but the error persists with the UC Endpoint softphones.

Any help would be much appreciated!

Title: Re: MiCollab Conf Feature - Works for ACD Agent, not for UC Endpoint Device Type
Post by: mark.vanderheijden on June 03, 2022, 04:28:54 AM

Check if you have configured a multicall on your softphone and if the conference feature access code is configured everywhere in the MiCollab server (network element/pbx node/deployment profile).

Title: Re: MiCollab Conf Feature - Works for ACD Agent, not for UC Endpoint Device Type
Post by: AJ1820 on June 03, 2022, 09:39:17 AM

Thanks I'll check on that.

Multicall is another thing that doesn't appear to work with a softphone.  I tried adding 2nd lines but it does not function the way it does on the physical phones.  Not sure if it's config or just lack of MiCollab knowledge on my part.  My vendor also had no idea.