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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: uvcav1 on May 27, 2022, 10:08:04 AM

Title: Segregate multiple call centers from Case and History in Ignite
Post by: uvcav1 on May 27, 2022, 10:08:04 AM

Hi All,

Got an interesting issue. I have multiple call queues built on the same "Site" and need to segregate the case and history, in Ignite, from each queue for the agent supervisors. I still need to maintain the supervisor's ability to access CCM. Seems the "Advanced" license is the key. So all queues in cases and history w/ reporting in CCM or only your calls in cases and history w/o access to reporting n CCM. Anyone have any ideas?

Thanks,

Noah