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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: process134 on March 18, 2022, 07:57:09 PM

Title: MiVoice Business Embedded VM Cuts Off Messages
Post by: process134 on March 18, 2022, 07:57:09 PM

Hi, this is my first post here.

I have a MiVoice Business 9.0 SP3 with embedded vm that is cutting off at random times when trying to leave messages.

I called into one of the mailboxes and started to leave a message. While I was in the middle of talking the voicemail cut me off and asked me if I would like to review or send my message after roughly 1 minute. Often the problem happens earlier than 1 minute, sometimes later.

I have tried rebooting the system, and I have tried doing a backup/restore (with voicemail messages).

Next I will try to restore a backup from before the problem started, but the client is not happy about this.

Any other suggestions?

 

Title: Re: MiVoice Business Embedded VM Cuts Off Messages
Post by: process134 on March 28, 2022, 02:23:28 PM

Update:

Restored a backup from before the problem was reported. No fix.

Backed up the database without voicemail messages and restored. Still no fix.

Ticket open with Mitel tech support.

Title: Re: MiVoice Business Embedded VM Cuts Off Messages
Post by: johnp on March 28, 2022, 06:35:30 PM

internal or external test?

Title: Re: MiVoice Business Embedded VM Cuts Off Messages
Post by: process134 on March 29, 2022, 01:36:50 PM

Tested both internal and external calls. Same results.

Title: Re: MiVoice Business Embedded VM Cuts Off Messages
Post by: process134 on April 26, 2022, 01:53:04 PM

RESOLUTION:

I asked Mitel level 1 tech support to escalate this issue.

Next-level support looked at SOS logs and recommended I replace the hard drives.

Replaced hard drives and issue is resolved.

Title: Re: MiVoice Business Embedded VM Cuts Off Messages
Post by: ZuluAlpha on May 03, 2022, 10:58:24 AM

Did they say why the hard drive replacement fixed this?

Title: Re: MiVoice Business Embedded VM Cuts Off Messages
Post by: process134 on May 03, 2022, 11:52:37 AM

All they told me was the SOS logs had repeated entries that said:

"failed command: WRITE DMA"

A quick google says that error could be anything from a bad SATA cable or controller to a bad sector on the hard drive.

It may be worth noting the problem was very consistent. It happened every time I tested it, although at different intervals each time. The same thing likely would have happened if somebody had recorded a long enough voicemail greeting, but that did not come up.