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Mitel Forums => Mitel Software Applications => Topic started by: borogerson on March 07, 2022, 03:10:35 PM

Title: Contact Center Email Reports
Post by: borogerson on March 07, 2022, 03:10:35 PM

If you setup a report to be emailed in CCMWeb the email fails.

IN YSE the mail server is setup and the outbound test passes.

What log can I look at for email issues.

Title: Re: Contact Center Email Reports
Post by: mark.vanderheijden on March 08, 2022, 04:43:30 AM

Hi,

You can find the logging here: C:\Users\Administrator\Documents\CCMLogs, check the YourSiteExplorer.log.

If the tests are all OK you should check the email settings in the "enterprise", CCMweb is using the email which is configured there.

Title: Re: Contact Center Email Reports
Post by: borogerson on March 10, 2022, 09:22:49 AM

I checked the Yoursite log and there was no mention of any emails sent,  nohting in the CCMWeb log either.

I checked all the email settings and they are all configured.