Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ccmisdar on February 25, 2022, 01:32:51 PM

Title: Mitel 3300 voip recording
Post by: ccmisdar on February 25, 2022, 01:32:51 PM

Good afternoon,

I'm looking for options from Mitel for voip recording at a PSAP I suppport.  Currently we're running a 3rd party solution.  It's a 3300 running some analog cards, otherwise it's all voip.  Are there any viable options from Mitel for the 3300?  I believe I read that the 3300 may not have any supported options from Mitel.

Thanks for the assist.

Dan

Title: Re: Mitel 3300 voip recording
Post by: ZuluAlpha on February 25, 2022, 02:02:35 PM

You will need an SRC option in an MBG to decode the VoIP traffic and connect the recording solution. For a PSAP there is a product called NICE that records with PSAP functionality in mind.

Title: Re: Mitel 3300 voip recording
Post by: acejavelin on February 25, 2022, 03:24:58 PM

MiVoice Call Recording, formerly Oaisys Call Recording... Works well, but depending on how you want to record and what trunking you have, it may require a MBG with SRC.

https://www.mitel.com/products/applications/contact-center/other/mivoice-call-recording-and-quality-management

Title: Re: Mitel 3300 voip recording
Post by: lundah on February 28, 2022, 09:52:06 AM

Quote from: acejavelin on February 25, 2022, 03:24:58 PM

MiVoice Call Recording, formerly Oaisys Call Recording... Works well, but depending on how you want to record and what trunking you have, it may require a MBG with SRC.

https://www.mitel.com/products/applications/contact-center/other/mivoice-call-recording-and-quality-management

MiVCR is EOS/EOL, you'd have to use Mitel Interaction Recording (ASC Neo) instead.

Title: Re: Mitel 3300 voip recording
Post by: acejavelin on February 28, 2022, 04:17:34 PM

Quote from: lundah on February 28, 2022, 09:52:06 AM

Quote from: acejavelin on February 25, 2022, 03:24:58 PM

MiVoice Call Recording, formerly Oaisys Call Recording... Works well, but depending on how you want to record and what trunking you have, it may require a MBG with SRC.

https://www.mitel.com/products/applications/contact-center/other/mivoice-call-recording-and-quality-management

MiVCR is EOS/EOL, you'd have to use Mitel Interaction Recording (ASC Neo) instead.

Wow... I can't keep up with this stuff. In a way, I am glad we are moving away from selling Mitel, but sad at the same time.

Title: Re: Mitel 3300 voip recording
Post by: ccmisdar on March 04, 2022, 09:08:05 AM

Thanks for the replys everyone.  I currently maintain a Revcord system.  I just wanted to see if and when we replace that system, if there are options directly from Mitel.