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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: samfisher5986 on February 22, 2022, 07:03:29 PM

Title: Forward to voicemail with number press
Post by: samfisher5986 on February 22, 2022, 07:03:29 PM

Hi

I have a Mitel MiVoice Business system, I already have an answering message for external calls where you press 1 to leave a voice message for X, and 2 to talk to somebody.

I've searched all around system administration but I can't seem to find out how to add "3" and make that forward to a particular voicemail box that I already have set up?

Any help would be great  :)

Title: Re: Forward to voicemail with number press
Post by: johnp on February 23, 2022, 05:55:02 PM

Is this embedded vm? Are there any Multi Level Auto Atendants programmed. Otherwise are you using MiCollab and Nupoint?

Title: Re: Forward to voicemail with number press
Post by: samfisher5986 on February 23, 2022, 06:07:48 PM

Hi

Thanks for the reply.

Its running on the Mitel 3300 Controller. There are no multi level auto attendants that I can see (there are no entries when I click on it)

I'm not sure what micollab and nupoint is or how to check if I'm using it.

Title: Re: Forward to voicemail with number press
Post by: johnp on February 23, 2022, 06:13:28 PM

create a mailbox 3 and have it do what you want and rerecord the greeting might be what you are looking for

Title: Re: Forward to voicemail with number press
Post by: samfisher5986 on February 23, 2022, 06:24:18 PM

I have the voicemail box ready, I just don't understand how you make it so when you press "3" it goes to that voicemail box? As in, when someone calls our external number and the greeting plays.

I tried to look at editing the main extension's settings but couldn't see a place where you can set what happens if a caller presses a number on their keypad.

Title: Re: Forward to voicemail with number press
Post by: johnp on February 23, 2022, 06:37:40 PM

Is this a users mailbox? You could make a trusted extension XXXX rerouted always to VM, have 3 as transfer only to XXXX(also could be a speedcall to the same). Should come back into MB XXXX. Might need to get into MB 3 and give a name for the transfer prompt