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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: lundah on February 17, 2022, 11:38:00 AM

Title: EHDU calls fail unless desk phone is present in MDUG
Post by: lundah on February 17, 2022, 11:38:00 AM

Got a weird one. MiVoice Business Express running 8.0.2.301. Calls dialed through the auto attendant (NuPoint Callflow) to a user will not display correct calling number data, or ring the EHDU (cell phone) more than 1 ring unless the user's desk phone is present in their MDUG. When desk phone is absent, the NuPoint port DN is displayed as the calling number in MiCollab, the EHDU only rings once, and then the call drops. If the desk phone is present, even if it's unplugged, everything works as it should. No active SWA, so I can't open a ticket with Mitel.

Title: Re: EHDU calls fail unless desk phone is present in MDUG
Post by: lundah on February 17, 2022, 11:39:31 AM

I should note that the PSTN connection is a SIP trunk (Spectrum, local LAN handoff not running through the MBG). If I run a packet capture, the failing EHDU calls are being cancelled by the MiVB.

Title: Re: EHDU calls fail unless desk phone is present in MDUG
Post by: MitelAvayaNortel on February 17, 2022, 04:52:29 PM

If you packet capture a call that fails and one that is successful, is the calling number different between the two?

Title: Re: EHDU calls fail unless desk phone is present in MDUG
Post by: lundah on February 17, 2022, 05:14:00 PM

Quote from: MitelAvayaNortel on February 17, 2022, 04:52:29 PM

If you packet capture a call that fails and one that is successful, is the calling number different between the two?

No, the only difference between the calls is if the desk phone is present in the MDUG or not.

Title: Re: EHDU calls fail unless desk phone is present in MDUG
Post by: johnp on February 17, 2022, 06:03:14 PM

I would see if SO2786 makes a difference

Title: Re: EHDU calls fail unless desk phone is present in MDUG
Post by: lundah on February 18, 2022, 01:42:10 PM

Quote from: johnp on February 17, 2022, 06:03:14 PM

I would see if SO2786 makes a difference

If I could send you a 6-pack of your choice, I would. That was the fix.

Title: Re: EHDU calls fail unless desk phone is present in MDUG
Post by: johnp on February 23, 2022, 06:03:59 PM

Just remember that it doesn't survive an upgrade.