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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: lundah on February 09, 2022, 09:57:35 AM

Title: Call Recording warning on inbound & outbound calls
Post by: lundah on February 09, 2022, 09:57:35 AM

Have a new install for a customer that has about 60 users in a business unit that need all calls recorded, and want a "this call may be recorded" warning to play before all inbound and outbound calls to/from those users. I have a (albeit ugly) solution on the inbound, which is to run each DID number through an empty ACD path that plays a RAD then interflows to the user. I have no idea how to do this for outbound, and I have Mitel support stumped on that as well. Anyone have any ideas?

Title: Re: Call Recording warning on inbound & outbound calls
Post by: mark.vanderheijden on February 10, 2022, 03:22:19 AM

It is just a thought but maybe you can do something with the outbound callback function in the MiCC.

Title: Re: Call Recording warning on inbound & outbound calls
Post by: ralph on February 10, 2022, 07:33:17 AM

I don't think there's anyway to do what you're asking for without a 3rd party applications.
I'd imagine that you could possible do it with a Freeswitch instance. You'd route the call to the Freeswitch, process the call and then route the call.  It would take a while to figure out the programming.

Ralph