Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jnickrand on February 03, 2022, 08:19:23 AM

Title: Voicemail to email not working
Post by: jnickrand on February 03, 2022, 08:19:23 AM

I have one user that isn't getting their voicemail into their emails. I have double checked all of the settings with other users in which it is working but see no difference. Any ideas?

MiVoice Business 3300 11.0.73
Multi-device user
Standard user for enterprise license
Voicemail = NuPoint 20.2.0.102.01

Title: Re: Voicemail to email not working
Post by: ZuluAlpha on February 03, 2022, 08:23:26 AM

Are you on embedded email or NuPoint? I often find it's users Outlook settings moving things to Junk.

Title: Re: Voicemail to email not working
Post by: jnickrand on February 03, 2022, 08:26:43 AM

NuPoint, they are a new user and I checked their outlook rules and junk mail.

Title: Re: Voicemail to email not working
Post by: ZuluAlpha on February 03, 2022, 04:22:50 PM

With everyone else's working the only thing I can think of is the wrong email or the box isn't licensed for UM.

Title: Re: Voicemail to email not working
Post by: lundah on February 04, 2022, 08:58:39 AM

Standard UM (SMTP forwarding) or Advanced UM (IMAP integration)?

Title: Re: Voicemail to email not working
Post by: eyet60 on February 04, 2022, 09:58:05 PM

What email server type?