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Mitel Forums => Aastra - MiVoice Office 400 and MiVoice MX-One => Topic started by: abmitel on January 24, 2022, 08:55:48 AM

Title: Caller name on Analog extension
Post by: abmitel on January 24, 2022, 08:55:48 AM

Hi
I dont get caller name on Analog extension

i am using A470 - ver 6.3

Does A470 support caller name feature

Title: Re: Caller name on Analog extension
Post by: bojo387 on February 03, 2022, 10:52:37 PM

CLI via FSK is supported.

Did you set the "Terminal supports call identification" on the interface under Port settings?

Configuration ➙ System ➙ Interfaces ➙ Analogue ➙ Analogue terminal interface (entry)

Title: Re: Caller name on Analog extension
Post by: abmitel on February 03, 2022, 11:24:02 PM

Hi
i am getting caller ID , but customer wants caller name also

Title: Re: Caller name on Analog extension
Post by: bojo387 on February 03, 2022, 11:40:18 PM

My bad. I think this may also be terminal dependent. I have a 6730 analog phone which I know supports name display but can only verify next week.. Maybe you can test with that model and compare with another phone.?

Title: Re: Caller name on Analog extension
Post by: abmitel on February 04, 2022, 01:48:23 AM

Hi Bojo
i dont have 6730 phone , i tested on local brand analog phone it does not display caller name
Regards

Title: Re: Caller name on Analog extension
Post by: bojo387 on February 04, 2022, 01:54:55 AM

Ok, I will update here on Monday after I test at the office.

Title: Re: Caller name on Analog extension
Post by: bojo387 on February 06, 2022, 11:04:24 PM

I tested and the name only shows up together with the number on my 6730a if the user is saved in the phonebook.

Title: Re: Caller name on Analog extension
Post by: abmitel on February 09, 2022, 12:54:59 PM

ok so it concludes that A470 does not send name of the caller , it has to be updated in the phonebook of the respective user's analog phone .