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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: vddsd on January 10, 2022, 02:16:51 PM

Title: Prefix Caller ID When Dialing Ring Group
Post by: vddsd on January 10, 2022, 02:16:51 PM

We have a ring group on our 3300 that we use for inbound tech support calls. Our support personnel are all using softphones (Generic SIP). When someone dials the ring group number, there's no way for the support staff to differentiate "regular calls" (someone calling their extension) from "support calls" (someone calling the ring group). Is there a way to prefix the caller ID with "TECH" or something similar so that the support personnel would know that the inbound call is support-related?

I'm also opened to other ideas if you have any?

Thanks,

Shaun

Title: Re: Prefix Caller ID When Dialing Ring Group
Post by: lundah on January 10, 2022, 09:07:29 PM

Which softphone? MiCollab softphone supports displaying the ring group the call is coming in on as of MiCollab release 9.2

Title: Re: Prefix Caller ID When Dialing Ring Group
Post by: vddsd on February 04, 2022, 08:48:45 AM

We use a generic (non-Mitel) SIP client. Most are using MicroSIP.

Is there a mecanism within the 3300 to alter the Caller ID as the call flows through the system?