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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: lordheetsink on December 23, 2021, 02:17:58 PM

Title: edit notifcation for ACD voicemail
Post by: lordheetsink on December 23, 2021, 02:17:58 PM

I forgot where to edit forwarding notifications for a general use voice mailbox to another person's extension. specifically the VM light flashing on an extension when another mailbox has messages.

we want to change where these notifications are forwarded. I forgot the setting in database programming, and I think there was another setting in Phone Manager.

any assistance would be appreciated.

Title: Re: edit notifcation for ACD voicemail
Post by: lordheetsink on December 23, 2021, 05:30:00 PM

In  UI for Communication Service (aka Phone Manager Server)
Configuration > Applications > Group Messaging
Source is the Phantom Destination is an extension or an ACD

Yes it took  three hours poking around to find this.

what would have been great is a search tool, where you could search the programming database for any reference to an extension or other object and all the things that are forwarding to it, and what not.

Title: Re: edit notifcation for ACD voicemail
Post by: Tech Electronics on January 03, 2022, 01:05:49 PM

Lordheetsink,

If it is a disassociated Mailbox then you just set the Message Notification Phone within the mailbox to the extension you want it to notify.

Keep in mind this ONLY works with disassociated mailboxes as associated mailboxes are already set to notify someone. To do this with associated maiboxes you have to use the solution you already found.

Thanks,

TE