Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: demery on December 17, 2021, 11:36:20 AM

Title: Non ACD Phones Pick Calls from Queue
Post by: demery on December 17, 2021, 11:36:20 AM

All, is there a way for a non ACD enabled phone to pick a call out of the ACD queue to help the rest of the staff that are logged into the queue's?

Thanks

Title: Re: Non ACD Phones Pick Calls from Queue
Post by: johnp on December 17, 2021, 02:52:40 PM

No, but they could login if needed