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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: demery on November 26, 2021, 05:22:58 PM

Title: ACD Phone Busy Issue
Post by: demery on November 26, 2021, 05:22:58 PM

All,

On our ACD phones I have an issue where the staff person answered the caller and then needs to talk to someone else pertaining to the call so they place the caller on hold and dial the overhead page number to reach that person.  The problem is the ACD phone will not allow it's self to be setup with a multicall line 2 so the person who got paged will call back but the phone is busy. 

I am thinking of just setting up a separate single line extension number on these phones to be paged out so they can still receive the call from the paged staff person.  My only fear is they may want to transfer the call to the staff person who called in.

What has other organizations used to accomplish this goal?

Thanks in advance

Title: Re: ACD Phone Busy Issue
Post by: eyet60 on November 26, 2021, 07:46:30 PM

We program button 2 as a single line using an available extension number.