Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: bryanb33 on November 22, 2021, 05:09:31 PM
-
Hello not sure if this is the right place to ask this please let me know if it isn't, but I am having problems using a wireless headset with Micollab I was using a Logitch just fine and the switched to a Plantronics and now am having all sorts of problems all help appreciated thanks.
-
What kind of issues? What version of MiCollab are you using? What device are you using it on?
You need to provide some details.
-
I am using Micollab Client 7.3 on a HP laptop the main issue I am running into is that the headset just does not work with the phone I will be using it just fine all day then I will log off and when I log back in the next morning it will not play audio or voice through it. I can see the mic working in my sound settings and if I restart a couple of times it would work for the rest of the day but that is very annoying to say the least and the other day I could not get it to work at all. I contacted Plantrinics customer service and they told me it must be defective and sent me a new one well the new one they sent the usb dongle bricked my audio settings so I paired the new headset with my old dongle and it is doing the exact same thing it is a Voyager Focus UC headset I have a cheap headset from Logitech that I never have any problems with so I think it is the Plantronics one but I could be wrong I am new to all this work from home stuff.