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Mitel Forums => Mitel Software Applications => Topic started by: sunspark on November 19, 2021, 12:41:59 PM

Title: Moh from IVR port to ACD path
Post by: sunspark on November 19, 2021, 12:41:59 PM

hello fellows,

issue : when no agent is available, the caller hears the ringing tone instead of MOH.

ACD path 111111
directory number 1234 ( Huntgroup RAD with no port)
Audio source  1  : my embedded moh.

COS : Trunk , agent ; Direct ip , Ivr port  :
local music on holde source YES
Music on hold on transfer YES

I even tried to put the moh in a network zone and apply it to my IVR ports but it doesn't work.

any idea ?

Title: Re: Moh from IVR port to ACD path
Post by: Ronan on November 30, 2021, 11:09:43 AM

In old times you needed a blank RAD for MOH to work, I still do it that way, not sure if it's needed.

You would need to add a RAD port (one that you already use elsewhere, no need to spend on a new license), configure a workflow for your RAD hunt group with a message, put a wav file with 1s of silence, and now you should hear your MOH.

Title: Re: Moh from IVR port to ACD path
Post by: sunspark on December 09, 2021, 01:06:46 PM

hi ronan ,

I have two clustered ipbx (gateway & users)
moh COS transfer (direct ip trunk) was set to no .