Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: smervin on November 18, 2021, 02:28:08 PM
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I have a feeling there might be a fancy way of doing this I am overthinking.
In call director - call flow - we have a number that on hours ring the desk, off hours ring an on call number.
The set schedule can be done per day of the week, and holiday entries, but anyway that we can set it so that it follows a forward location for entire week and rotates through 5 different numbers.
So week 1 would go to person A, Week 2 go to person B, week 3 person C, Week 4 person D, week 5, person E, then week 6 go back to Person A on week 1?
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In theory off hours could go to a holiday schedule that is set up to call person a during the period set or persons b when it is there turn.
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ooooh, that's the idea I was looking for.
I think that will work, the off hours of a schedule, just leads to another schedule with another nested off hours. and the last week goes back to the first. I think i can make that work. Just have to change the month in the dates once a month.
I'll give it a shot and see if it works, but I think it will.
Thank you.