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Mitel Forums => Mitel Software Applications => Topic started by: mitelrvtd on November 17, 2021, 05:06:16 PM

Title: Record a call after blind transfer from Nupoint call flow with MiVCR
Post by: mitelrvtd on November 17, 2021, 05:06:16 PM

We use MiVCR for call recording and we wanted to find out if it is possible to have a call that is blind transferred to an external number get recorded. The conversation between the originating caller and the external destination.
I do not know if Mitel drops the call at the point of the blind transfer and just connects the originating external caller with the external destination they are transferred to, or if the call is still brokered through the Mitel system.
We are doing station-side recording and not truck-side recording in the MiVCR currently.

Our old Asterisk system used to have that functionality and wanted to see if it was possible with Mitel.

Thank you for any input!

Title: Re: Record a call after blind transfer from Nupoint call flow with MiVCR
Post by: lundah on November 19, 2021, 08:53:56 AM

If you're doing station-side recording and a station is not involved with the call, I don't see how it could be recorded.

Title: Re: Record a call after blind transfer from Nupoint call flow with MiVCR
Post by: mitelrvtd on December 08, 2021, 07:33:00 PM

We are doing station-side recording and it sounds like we would have to switch to trunk side to accomplish this.
(sry for delayed response)
Thank you for replying