Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jeffh@aquacal.com on November 12, 2021, 06:11:42 PM

Title: NuPoint Call Flow
Post by: jeffh@aquacal.com on November 12, 2021, 06:11:42 PM

We updated our Line Group 1 call flow with different menu options, but the changes are not working when placing a test call.  It's acting like it's still using the "old" call flow.
I've been working with our provider on a "test" call flow and finally got that working, but when copying it to the Line Group 1 flow - it seems to not have updated.

Any idea what I'm missing?

Title: Re: NuPoint Call Flow
Post by: jeffh@aquacal.com on November 15, 2021, 11:08:07 AM

This has been resolved.  We determined Line Group 1 was actually not being used. There was a mailbox that transferred to IVR.  Long story, but setup 4 years ago was a convoluted mess.

Title: Re: NuPoint Call Flow
Post by: bigyorkshire on November 16, 2021, 02:45:40 PM

I almost responded yesterday asking if LG 1 was definitely having the calls routed to it, but didn't want to suggest something you might have already ruled out.

Glad you got it sorted  :)

Title: Re: NuPoint Call Flow
Post by: johnp on November 17, 2021, 05:15:24 PM

Quote

This has been resolved.  We determined Line Group 1 was actually not being used. There was a mailbox that transferred to IVR.  Long story, but setup 4 years ago was a convoluted mess.

We have been there