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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: jowilkins on November 12, 2021, 06:05:00 PM

Title: Dynamic Extension Stops working
Post by: jowilkins on November 12, 2021, 06:05:00 PM

Using MiVoice Office 250.

Have a dynamic extension setup
Step 1) Goes to Desk 1 "an 5330" on site and Desk 2 "another 5330" off site at the same time, if no answer after 24 seconds
Step 2) Ring to VM.

Works okay for a while, then poof it breaks. Desk 2 requires removal and re-add. Works for a while and poof it breaks again. Its a vicious cycle.

Anyone seen this issue have any insight?

Title: Re: Dynamic Extension Stops working
Post by: Tech Electronics on November 12, 2021, 07:06:13 PM

jowilkins,

When you go to Associated Destinations under that User Profile do you see the non-working device as active?

Thanks,

TE

Title: Re: Dynamic Extension Stops working
Post by: jowilkins on November 15, 2021, 01:38:19 PM

I am not sure what you mean by "active", Its still showing up there at the moment. I am not the only one that works on this, so I will have to see if anyone has noticed.

Title: Re: Dynamic Extension Stops working
Post by: Tech Electronics on November 16, 2021, 07:55:57 AM

jowilkins,

Hmm, well if you go to where I explained to look then you should see if it is in the column field that shows, "Active".

System > Users > {User Profile} > Associated Destinations: you should see all of the devices and what their status is; see the attached example picture.

Thanks,

TE

Title: Re: Dynamic Extension Stops working
Post by: jowilkins on November 19, 2021, 10:58:58 AM

Yes, the destination that isn't working, shows as active.

Title: Re: Dynamic Extension Stops working
Post by: Tech Electronics on November 25, 2021, 10:33:51 AM

jowilkins,

It sounds as though the person is turning off their DEE either intentionally or unintentionally.

Look under System > Devices and Feature Codes > Feature Codes:
Dynamic Extension Express Off [Default: 362]
Dynamic Extension Express On [Default: 363]
Dynamic Extension Express On/Off [Default: 364]

If the first and last one are area/office codes in your area then most likely they are dialing without dialing the Outgoing Feature Code and turning on and off features.

You could add a digit to the feature code or force them to use the special key to use feature codes.

Thanks,

TE