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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: san_typ on November 11, 2021, 05:07:13 PM

Title: SMDR does not show calls between Mitel
Post by: san_typ on November 11, 2021, 05:07:13 PM

Dear:
I have 2 Mitel PBXs interconnected by IP / XNET, the calls are successful side by side.
I am extracting the information from the SMDR and download it through telnet to port 1752 it shows the local calls between extensions and trunks, but it does not show me the calls to the other Mitel.
Example

Mitel 1 (ext 3xxx) <----> Mitel 2 (ext 4xxx) OK
Mitel 2 (ext 4xxx) -----> Mitel 1 (PSTN) OK
SMDR does not display these dialed calls.
Enable SMDR External and Internal in COS.
Already enable the options the "SMDR option"

Please your help with a guide showing the calls.

Title: Re: SMDR does not show calls between Mitel
Post by: san_typ on November 11, 2021, 05:31:50 PM

I attach image.

Title: Re: SMDR does not show calls between Mitel
Post by: san_typ on November 12, 2021, 07:59:52 AM

I attach imagen ARS

Title: Re: SMDR does not show calls between Mitel
Post by: lundah on November 12, 2021, 08:13:29 AM

Do you have the SMDR Internal and External options enabled in the COS of both the phones and the trunk? Has to be enabled on both.

Title: Re: SMDR does not show calls between Mitel
Post by: san_typ on November 12, 2021, 12:51:41 PM

Dear:

I have enabled the SMDR Internal and external options in the two Mitels, in the COS that correspond to the Trunks and the telephones.

dditional information this the two Mitels are interconnected by "IP Direct".

Title: Re: SMDR does not show calls between Mitel
Post by: bigyorkshire on November 16, 2021, 02:50:35 PM

If I remember rightly, the trunks will always be tagged X9999. I think you'll struggle as you can't change the tag on the IP Trunks as far as I know, whereas a SIP trunk for example, are processed SMDR wise in a similar way to endpoint, where you can define an SMDR tag and report on them that way.

Title: Re: SMDR does not show calls between Mitel
Post by: Floppy1 on November 17, 2021, 11:18:57 AM

Hi

Try

The following options must be activated for the IPTrunk's COS

 ANI/DNIOS/ISDN Number delivery trunk
 DAS II OLI/TLI Provided
 Public Network Access via DPNSS

Title: Re: SMDR does not show calls between Mitel
Post by: san_typ on November 22, 2021, 11:27:17 AM

Dear:
Make the changes but do not show the calls.
Any other alternative ??