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Mitel Forums => Mitel Software Applications => Topic started by: azjh11 on October 21, 2021, 12:21:41 PM

Title: OAISYS-RECORDER Login Error
Post by: azjh11 on October 21, 2021, 12:21:41 PM

When we log into the OAISYS-RECORDER application on a new computer, we get this error:

Error Loading call visualization: Object Reference not set to an instance of an object.

That error comes up when we log in and we are using the SSO integration with Active Directory.  Please help :)

Title: Re: OAISYS-RECORDER Login Error
Post by: azjh11 on October 21, 2021, 05:39:50 PM

This was actually resolved by installing the Mitel Customer Service Manager program and that must have installed some other apps that allow the OAISYS-RECORDER to work properly.