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Mitel Forums => Mitel Software Applications => Topic started by: brogerson on October 19, 2021, 11:17:15 AM

Title: Screen Recordings not available in Management Studio
Post by: brogerson on October 19, 2021, 11:17:15 AM

In Management Studio there was a button to press to view the screen recordings,  customer is telling me the button is not on the screen anymore.

They are running a bugged version where the CTSDevices database gets full and needs to be shrunk and they do have alarms that the CTSDevices database is full.

Title: Re: Screen Recordings not available in Management Studio
Post by: imanm93 on October 22, 2021, 02:44:28 PM

Could you please confirm that the user have appropriate permission to use that function?
Do they did shrink on their database? and after that they faced the mentioned issue?