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Mitel Forums => Mitel Software Applications => Topic started by: abinpbiju on October 12, 2021, 03:56:10 PM

Title: How to do Text based conditioning on incoming SMS Messages on Your Site Explorer
Post by: abinpbiju on October 12, 2021, 03:56:10 PM

We have a SMS Short Code implemented inside Mitel Your Site Explorer. Is there any way we can do a text based analysis/text based conditioning on each SMS Messages we receive and trigger a  preset reply back to to the user?

Let's say If the user send a message/keyword called "HELP" this should trigger a message that is pre-configured inside Mitel Your Site Explorer?

We are using Your Site Explorer Version 9.2.1.0

Any feedback/help is much appreciated. Thank you