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Mitel Forums => Mitel Software Applications => Topic started by: jnickrand on October 12, 2021, 08:04:17 AM

Title: Voicemail password config
Post by: jnickrand on October 12, 2021, 08:04:17 AM

Somehow our configuration changed that makes the user punch in a 10 digit code to access their voicemail. Where do I go in the system to make it only a four digit code required?

Nupoint Build 20.2.0.102.01
Micollab v10.0.31.252

Title: Re: Voicemail password config
Post by: imanm93 on October 29, 2021, 05:51:59 PM

You can reset your voicemail PIN from the Mitel Account Portal.
Check the link below:
https://oneview.mitel.com/s/article/Reset-Your-Voicemail-PIN?language=en_US (https://oneview.mitel.com/s/article/Reset-Your-Voicemail-PIN?language=en_US)

Title: Re: Voicemail password config
Post by: lundah on November 01, 2021, 07:57:03 AM

Quote from: imanm93 on October 29, 2021, 05:51:59 PM

You can reset your voicemail PIN from the Mitel Account Portal.
Check the link below:
https://oneview.mitel.com/s/article/Reset-Your-Voicemail-PIN?language=en_US (https://oneview.mitel.com/s/article/Reset-Your-Voicemail-PIN?language=en_US)

That's not even on the same platform.

Title: Re: Voicemail password config
Post by: imanm93 on November 01, 2021, 03:34:23 PM

Quote from: lundah on November 01, 2021, 07:57:03 AM

Quote from: imanm93 on October 29, 2021, 05:51:59 PM

You can reset your voicemail PIN from the Mitel Account Portal.
Check the link below:
https://oneview.mitel.com/s/article/Reset-Your-Voicemail-PIN?language=en_US (https://oneview.mitel.com/s/article/Reset-Your-Voicemail-PIN?language=en_US)

That's not even on the same platform.

Sorry, My bad.
I'm not familiar with MiColab platform, and I just tried to help  :P
But on 3300 controllers there is a VM Option section which includes Passcode Length, there might be something like that on MiColab platform.