Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: richmckevitt on September 29, 2021, 09:01:17 AM

Title: Mitel Web Ignite
Post by: richmckevitt on September 29, 2021, 09:01:17 AM

Hi - Is there any way that you can see which agent Grp an agent is on a call from via Ignite?  I have multiple agents covering multiple agent grps but can only seem to see if that are on a call, not which grp the call is from?

Cheers

Rich

Title: Re: Mitel Web Ignite
Post by: lundah on October 05, 2021, 09:22:56 PM

I don't know of a way to do that in Ignite, but you can see that from the Contact Center Client.