Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: billz0r on September 24, 2021, 12:59:40 AM
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So we have a Mitel system that someone else installed but we're stuck supporting it. I'm having trouble working out how the inbound call flow was configured.
So far I have:
1) Call comes in on external DID, I can see that in the Direct Inwards Dialing Service table. The DID is told to go to ext 899.
2) I look in the Call Rerouting table and find Number 899. It's told to go to Call Rerouting - Day (1) and Call - Rerouting - Night1/2 (2).
3) I then look in the Call Rerouting Always Alternative table (this is the correct place right?). ID 1 has No Reroute on all columns and ID 2 reroutes to directory number 770. 770 is the NuPoint extension which will be for Night Service voicemail.
My query is since ID 1 has no No Reroute, how do I find out where the call goes then?
On the phones they have 2 buttons for Line 1 and Line 2 Key System (ext 901 and 902) and they're the phones that ring when a call comes in.
I don't know how the calls goes from ext 899 and no Reroute to ext 901 or 902.
There are no hunt or ring groups containing 901 or 902 either.
I'm missing a menu somewhere.
Thanks in advance.
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I would start with LOCATE NUMBER 899 in Maintenance Commands. Post the results of that and it will give us an idea of where to start.
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Thank you so much. 899 is a hunt group (was on page 2 and didn't notice 2 pages.)
Members of that hunt group were 901 and 901.
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Loc Num is on of the first commands I use during call routing troubleshooting. Only way to start this IMHO
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Loc Num is on of the first commands I use during call routing troubleshooting. Only way to start this IMHO
Thanks for the tip. I used Test Extension in this case and that gave me the info I needed but I'll keep that command in mind for as well.
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I've been doing Mitel since the 90's but there is always something new I see that that may make me try a different approach