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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mohkhalifa on September 19, 2021, 02:00:57 PM

Title: Mitel MiVoice with Microsoft Teams integration
Post by: mohkhalifa on September 19, 2021, 02:00:57 PM

Dear Guys,

Our company now subscribed with Microsoft 365 for all our users and I'm looking for a simple way to integrate our Mitel 3300 with MS Teams.

We have already Skype for Business 2019 On-Premise "locally" and working fine with our Mitel 3300.

So, Kindly help me for a good and easy documentation for this integration without any 3rd party solutions.

Thanks

Title: Re: Mitel MiVoice with Microsoft Teams integration
Post by: sunspark on September 20, 2021, 12:13:37 PM

no choice , you need a 3rd party like Call2teams or Audiocode.

Title: Re: Mitel MiVoice with Microsoft Teams integration
Post by: mohkhalifa on September 21, 2021, 04:49:40 PM

Thanks for your reply. That's mean its can't be done like Skype for Business ?

Title: Re: Mitel MiVoice with Microsoft Teams integration
Post by: sunspark on September 22, 2021, 04:28:28 PM

You need micollab server to use sky for business instead of micollab softphone

Title: Re: Mitel MiVoice with Microsoft Teams integration
Post by: PC77375 on September 28, 2021, 02:40:12 PM

I have about 20 users on Callto365, similar integration as Call 2 teams. The integration is via MBG, and each user will be configured as a generic SIP phone. The "Call to" service is a cloud based man in the middle, handling the call between Teams and Mitel. It actually works quite well. Call to 365 also has a trunk option, which I am curious about configuring as a SIP trunk to the Mitel PBX, via MBG,  in hopes that I can use the Mitel as a trunk gateway to access local PSTN. You will require subscription to E3 and phone system license add-ons or E5. I just recently enabled call queues and was able to leverage call to 365 to route inbound PSTN calls into a Teams call queue as well as a Teams attendant. Pretty slick.

Title: Re: Mitel MiVoice with Microsoft Teams integration
Post by: ZuluAlpha on September 29, 2021, 09:23:49 AM

Quote from: PC77375 on September 28, 2021, 02:40:12 PM

I have about 20 users on Callto365, similar integration as Call 2 teams. The integration is via MBG, and each user will be configured as a generic SIP phone. The "Call to" service is a cloud based man in the middle, handling the call between Teams and Mitel. It actually works quite well. Call to 365 also has a trunk option, which I am curious about configuring as a SIP trunk to the Mitel PBX, via MBG,  in hopes that I can use the Mitel as a trunk gateway to access local PSTN. You will require subscription to E3 and phone system license add-ons or E5. I just recently enabled call queues and was able to leverage call to 365 to route inbound PSTN calls into a Teams call queue as well as a Teams attendant. Pretty slick.

Good to know - looking in to Call2Teams now. With hybrid work not going anywhere this will probably start becoming more and more prevalent.

Title: Re: Mitel MiVoice with Microsoft Teams integration
Post by: sunspark on September 29, 2021, 10:17:58 AM

Now you can use Mitel Assistant