Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: mdoolittle on September 01, 2021, 10:16:57 AM
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Hello,
I'm new to supporting the MBG and I need to add additional teleworker licenses. Through my Mitel rep I ordered additional licenses. I've allocated them to the MBG via the AMC. However, I'm not sure how to get them applied to the MBG. I have some 3300 PBXs that I know I have to go in and resync the PBX to the AMC to get the updated license count, I assume it is the same with the MBG. I just don't know how to do that sync. Any help would be greatly appreciated.
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should happen automatically on the next sync.. but you can force a sync anytime in the admin panel
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Ok, found it. On the MBG under the ServiceLink tab is a sub tab of "Status". Within that Status tab is a syn button.
Come on Mitel, put this somewhere that make more sense. How about putting it under, oh I don't know, the tab labeled Licensing, or maybe on the dashboard next to the license count. Why put it under a tab that makes absolutely no sense.
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because that's an msl feature and common to all the applications. MBG is only one application.
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Ok, found it. On the MBG under the ServiceLink tab is a sub tab of "Status". Within that Status tab is a syn button.
Come on Mitel, put this somewhere that make more sense. How about putting it under, oh I don't know, the tab labeled Licensing, or maybe on the dashboard next to the license count. Why put it under a tab that makes absolutely no sense.
Most of the time this happens automatically every 4 hours... Typically what we do is apply them in AMC and then call the customer and tell them they will be active tomorrow morning... No manual sync required.