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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: rpalmer on August 18, 2021, 09:50:21 AM

Title: Mitel 3300 7.2: Backup Failure
Post by: rpalmer on August 18, 2021, 09:50:21 AM

Hi, we are trying to do a backup so we can have the controllers updated to the latest release.
I am seeing a "Backup Failure" alarm even after resetting the system.  "Backup failed due to prior database audit failure".
I tried a Database Audit and DBMS Check which both succeeded. Still backup fails.
Any suggestions?
Thanks!

Title: Re: Mitel 3300 7.2: Backup Failure
Post by: acejavelin on August 20, 2021, 01:54:13 PM

If you look through the logs, I am guessing that there is something about the vmail database failure... This is often due to the system being unable to lock the vmail database and get exclusive access to it, most likely because a port is in use or stuck. State all your VM ports and see if one is in use and busy it out then rts it and try again. In some cases you have to get into the rtc shell and issue iPVM_Stop and wait for confirmation, then iPVM_Start and wait for confirmation then try the backup again.