Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: ShankZ on August 10, 2021, 03:55:09 AM

Title: MiCollab Client 8.0.208: audio volume reduces automatically when calling
Post by: ShankZ on August 10, 2021, 03:55:09 AM
Hi all,

in our company we are using the MiCollab 8.0.208 client and I am facing a strange behaviour...

When I call someone, the volume is ok as long as the phone "rings". But if the called party answers the call, the volume will be automatically reduced.
I can see this in the Windows 10 volume mixer.

This is how it looks like when I dial the number and while the dial tone is present:

(https://i.ibb.co/X2wpxBV/image.png) (https://imgbb.com/)

And this is how it looks like when the called party picks up the phone:

(https://i.ibb.co/gPzSVz3/image.png) (https://imgbb.com/)

Is there someone who can tell me how I can stop it? The audio volume should remain at the set level...

Thank you very much in advance.