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Mitel Forums => Mitel Software Applications => Topic started by: brogerson on August 05, 2021, 11:02:38 AM

Title: Call Recording CTI Link Down
Post by: brogerson on August 05, 2021, 11:02:38 AM

PBX has been upgraded to 9.1.2.4 and the Call Recording is at 7.3.

I have tried restarting the services and set the new Shared System Option for CTI authentication to No in the PBX but I can't seem to get the CTI link to enable.

Recording is done on the PRI but when I open Management Studio the Extension column shows the Trunk numbers instead of the extension numbers and I think it is due to the CTI Link being down.

Title: Re: Call Recording CTI Link Down
Post by: lundah on August 05, 2021, 03:50:09 PM

That's a big gap between the MiVB and recording versions, are you sure they're compatible?

Title: Re: Call Recording CTI Link Down
Post by: brogerson on August 05, 2021, 04:33:59 PM

I think that might be it but was hoping there might be something I can do.   The call recording server will soon be upgraded as well.

Title: Re: Call Recording CTI Link Down
Post by: lundah on August 05, 2021, 09:13:23 PM

So I just checked the release notes and the minimum recommended MiVCR release for MiVB 9.1.2.4 is 9.0, so I'd get that MiVCR upgrade scheduled ASAP.