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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: capabel on August 03, 2021, 05:46:29 PM

Title: old analog 550 phone swap to 8568 phone
Post by: capabel on August 03, 2021, 05:46:29 PM

I've basically taken over the phone system and slowly learning the programming etc.  I have a few users with the old 550 analog phone that I need to move over to the new 8568 phones.  The sales rep said plug and play, but when I plug in the 8568 I get nothing.  I'm not sure, but do I change the phone type of the user on the mi-office 250?  I have done this a few times when we upgraded to 5340 IP phones, but I've never setup a 8568 before.

Title: Re: old analog 550 phone swap to 8568 phone
Post by: DND ON on August 03, 2021, 09:06:42 PM

The 550 series phones use the orange pair on the jack, 8568 phones use the blue pair. You'll need to swing the cross-connect on the block to the blue pair.

The 550 phones are digital keysets, not analog. You don't have to change the phone type, but you'll need to change the keymap.

Title: Re: old analog 550 phone swap to 8568 phone
Post by: capabel on August 05, 2021, 01:24:40 PM

Thank you sir.  I did do the keyamp, but didn't realize the pairs on the block had to be switched over.  A few test worked great, but sadly the cross connects furthest away on the block don't reach the blue pair and now I'll have to use jumpers to extend the pair. 

Any suggestion on a good way to extend the lines with some type of grommet?